We have at your disposal an expert team ready to intervene in the blink of an eye should you be experiencing any technical difficulties.
Of course, it goes without saying that these services are available 24 hours a day, 7 days a week, 365 days a year.
What's included:
- 24/7/365 support service
- Data storage
- E-mail management
- New user profile creation
- Software consultants
- Network and infrastructure consultants
All users of the iGOvirtual™ service have unlimited access to support by email and telephone from our support department, which is available 24 hours a day, 7 days a week, 365 days a year.
Our experts can help you, step by step, with any computer problem that affects your use of iGOvirtual™ or your computer-based productivity in general. Whatever it is, simply get in touch with us and we'll solve it. Send us your request by email or get direct telephone support by calling our support center and speaking with one of our support professionals.
With your consent, the support professional will easily guide you by taking control of your iGOvirtual™ screen in order to respond to your request or to resolve any problem that you might be having. All requests submitted verbally (telephone) or in writing (email) are automatically registered in our central request management system. This system generates a unique trouble ticket number that is attributed to your problem so you can follow its progress and resolution. A highly sophisticated tracking system is activated to manage priorities, emergencies, 2nd and 3rd level support interventions, as well as follow-up with the users who initiated the requests.
Infrastructure Support
All requests to activate, deactivate or modify a user profile, restore a backup, verify performance or update a specific program are sent to the infrastructure support team who, like the user support team, are required to register and manage all requests in the customer relationship management system.
Training on Request
Our support services cover all software-related problems involving access, performance, document printing or emailing, and software update and maintenance. You can also make use of our on-demand training services to broaden your knowledge and aptitudes in the use of many software programs, including all their special features, all this offered at a very reasonable price.
Local Problems
Since iGOvirtual™ is designed to minimize technical problems in your office, local support problems are few and far between. Your office equipment will be primarily used to access the Internet, start a browser and connect to iGOvirtual™. However, should a local problem arise, the iGOvirtual™ support center will be happy to help you resolve that problem. For instance, if you have a problem connecting to the Internet, printing out a document, sending an email, or if your PC freezes, just call us for help. We'll do everything we can to resolve the problem as quickly as possible for you, ensuring that your down time will be minimal.
