Whatever it is, simply get in touch with us and we'll solve it. Send us your request by email or get direct telephone support by calling our support center and speaking with one of our support professionals.

With your consent, the support professional will easily guide you by taking control of your iGOvirtual™ screen in order to respond to your request or to resolve any problem that you might be having. All requests submitted verbally (telephone) or in writing (email) are automatically registered in our central request management system. This system generates a unique trouble ticket number that is attributed to your problem so you can follow its progress and resolution. A highly sophisticated tracking system is activated to manage priorities, emergencies, 2nd and 3rd level support interventions, as well as follow-up with the users who initiated the requests.

iGOVirtual's Remote Technical Support

Please download the remote client software that best suits your needs. Our technical staff can help you decide which version is better for you. You can reach our support team by calling 450-444-1544 extension #2.

Windows
- Download the software in french
- Download the software in english

MAC OS/X
The MAC OS/X client software is currently available in english only.

- Download the software in english